Protecting Your Website from a Hostage Situation

In the past few weeks we have worked with several new clients who have been held hostage to their web developer or hosting services provider. It’s such an uneasy feeling to need information and not be able to get it.  That is exactly what happened to these clients. The situation, in each case, was somewhat different but the outcome was the same.  Their website service provider had not provided them access to their domain or hosting accounts and would NOT willingly provide it.

Most small businesses don’t realize what they need to know. Here are important pieces of information you should have on file for your website maintenance. You should get this information when you enter into an agreement with the website developer and/or hosting provider.

6 Pieces of Data Every Business Owner Should Document for Website Safety

  1. Domain Registration including  Registrar, username and password
  2. Hosting Info username and password with 24 hr contact
  3. FTP username and password
  4. IP address
  5. WordPress or CMS admin login and password
  6. Web developer contact info
The Social Buzz Lab has a document we provide our clients. Feel free to download this document and enter your information for safe keeping.
Are we missing anything? Do you have other information that you feel should be added to our list? Feel free to leave your comments! Do you have a situation you’d like to share?


  1. Philip Verghese 'Ariel says:

    Very useful information
    from stumpleupon to g+ and here
    great going
    keep inform
    best regards

  2. CPanel access or database access (phpmyadmin or other)

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